FAQ's & Policies

Getting the Right Size and Fit
We want to make sure you are pleased with the fit of your purchase. Please review the style's spec sheet which is the last detail picture for size comparison.  If your questions are not answered on the web site, please contact us at info@risingsunjeans.com

What Credit Cards Do We Accept?
We accept Visa, Master Card, and American Express. We also accept Paypal.

How do I track my order?
You will be contacted via email with your order confirmation and tracking number once your order has been shipped.

Sale Items 
All Sale items are final
. If possible, you may exchange for a different size if available. Please email info@risingsunjeans.com with any questions.

Shipping
Orders placed Monday through Friday before 1 PM PST will begin processing that day, excluding holidays, and will ship within two business days pending availability and credit verification. All orders placed after 1 PM PST will begin processing the next business day, and ship within two business days. Orders placed on Friday after 1 PM PST will begin processing on the following Monday. We will contact you if the merchandise you have selected is not currently in stock or if we need additional information provided for credit verification. We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as PO Boxes. We do not offer Saturday delivery.

Domestic Shipping Costs:
UPS Ground: No Charge
2-Day: $40.00
Next Day: $80.00

International Shipping:
We do ship to several countries via USPS Priority. Flat Rate is $25.00

Return Policy
We want to ensure that you are completely satisfied with your purchase. Returns and exchanges are accepted for a refund on merchandise within 21 days of your order receipt. We accept returns and exchanges on full price merchandise that has not been worn, altered, or washed and with all tags attached. All merchandise eligible for return or exchange must be in its original, unused condition.

How do I process a Return or Exchange?
Let us know if you would like to return your item(s) for an exchange, refund, or credit. If the item(s) you request is not available when the return is processed, we will issue you a credit instead. If you do not want a credit, email us and we can change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

In order to process your return or exchange, email us at info@risingsunjeans.com for a return shipping label (Domestic Only). This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. Please include your name, email address, and order number along with the items that you're returning. Securely pack and seal your package. 

Where do I send my Return or Exchange to?
Please send your return or exchange to:

Rising Sun & Co.
1241 E Chestnut Ave Unit G
Santa Ana, CA 92701

When will my credit card be refunded?
Once we receive your package, we will notify you via email at the address used at the time of the initial transaction. We will refund your original form of payment within five business days. Please note that your bank may require additional days to process and post this transaction to your account.

Want to stock Rising Sun & Co?
Or do you know of a location you would like to see Rising Sun? Please Contact us at the info below.

Still have more questions or have feedback for us?
Please contact us at info@risingsunjeans.com, or you can call us at 213.995.9750.